Can I vent? I was just thinking about how I have very little patience for wasting time – especially when my plate is overflowing…
Last week, on the job, I was finishing up the kitchen with the red walls. I was almost done and on a roll, glazing the stone. Up from the basement came a serviceman – he was finishing up work for the client. He dropped his bags, blocking my way, and started to walk away to find the client. I politely mentioned that his stuff was in my way –
(he) ‘I’ll only be a minute’
(he) ‘Is that a problem?
(me) ‘ Sure, I’ve got NOTHING better to do than to stand here and wait on you’…
He still went to find the client – obviously he didn’t think anything of it… Pu-leeze….. Richard Noggin.
Sunday, Mark and I had a few errands – one was hitting the A&T store. My bluetooth device needed to be swapped for a different model. The old one was killing my ear.
I’m not sure how your AT&T or cellphone provider store operates, but our AT&T store greets you at the door – TWO salespeople mind you, and requires you to give your name. Then you wait your turn – called on when they have an available salesperson. Fine. Weekend, I know it’s going to be a longer wait, so we wait. And wait, and wait. Finally, a nice sales lady helps me swap my old bluetooth for a new –
So farI like it. This Motorola version does NOT tuck into your inner ear – instead it just sits on the outside but the sound is amplifed. The sound is crisp and loud and clear, and it doesn’t hurt my ear. Cool.
In our errand running, we hit the APPLE store. I was looking for a certain kind of IPHONE case that my client had. I saw them at the AT & T store but we figured the APPLE store would have a way better selection. Guess what – the APPLE store didn’t even HAVE that kind of case! No way! Now that meant heading back to the AT&T store. Gads….
We swung back by the AT&T store. Sony and Cher met me at the door – again. Took my name, even though I said ‘I am only buying a CASE that is hanging on your merchandise rack’. I went to the rack and chose my case. And guess what happened next….. we stood and waited – about 20 minutes, while they went through the que of customers…. one by one…. I couldn’t just walk to the counter and cash out. Nope. Had to wait until they called my name. I even went up to Jack and Jill , about 10 minutes into it, and asked why I had to WAIT for a sales clerk when I didn’t need one . Sorry, its procedure. I was losing my mind- I had a simple UNDER 30 SECOND transaction ( just ring my shit up so we can get home) but had to first wait for all the people ahead of us, that had legitimate phone issues…
WELL AT&T, CHANGE YOUR PROCEDURE! Seriously, this kind of crap will make me re-think signing again with them. Customer service is so important – why aren’t you finding the best way to service ALL of your client’s needs? Making someone wait, in a que, for a 30 second merchandise sale? That is not servicing the customer…
In case you’re wondering, heres the case –